Did you know that,live chat reduces the number of live calls, which is better for business since agents can support multiple chats but not multiple calls. Some businesses reported up to a 70% deflection rate from calls to live chat.Source: October 12, 2015, Daryl George,www.happyfox.com
Did you know continues....
Improves Customer Satisfaction - Within the online channel, the chat feature has become the leading contact source, as 42% of full-service customers indicate using a live online chat feature vs. email (23%) or other social media forum (16%). Additionally, online satisfaction is highest among customers who use the chat feature.Source: 2013 U.S. Wireless Customer Care Full-Service Performance StudyGet a Live Chat Qoutation Now
Instant Customer Support - 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.Source: Making Proactive Chat Work by Forrester ResearchGet a Live Chat Qoutation Now
Improves Sales Margins - According to a poll by Andersen Consulting, almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.Get a Live Chat Qoutation Now
Improves Online Trust - 77% of people shopping online would like to make contact with a real person before making a purchase, and over half say that the lack of interaction has caused them not to purchase.Get a Get a Live Chat Qoutation Now
Taps into Customer Pain Points - Live chat provides immediate access to customers’ pain points. When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want. In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.Get a Live Chat Qoutation Now