Did you know that,in the United States alone, 51% of customer emails are never replied,21% of the emails if ever replied,their replies were good, 13% replies were fair, 14% replies were poor and 1% was unrelated.Email is a critical medium for online customer service.Perhaps that is why 94% of all online retailers in the U.S provide email customer service.To eliminate the problems of loosing customers because of neglecting their email enquiries,you need us to help you to respond to your customers well and in time.Source:HelpScout.net
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Inactive E-Mail Customer Support - Company representatives are not 24/7 always online to respond to the customer enquiries sent via the website email contact form.For example 51% of customer emails are never replied,21% of the emails replied,their replies were good, 13% were fair, 14% were poor and 1% was unrelated.Get E-Mail Marketing Qoutation Now
Technology Changes Colour Frequently - Staying on top of E-Mail marketing strategy news and updates can be a job in and of itself.Technology changes colour more often,faster than the chamelon.Company representatives cant keep track of trending E-Mail marketing news and therefore creating better customer communication.Get E-Mail Marketing Qoutation Now
Slow Response Time - 24 hours or less is widely considered an acceptable email response time. Respond within an hour for a WOW factor with the customer.Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal, 2005.Get E-Mail Marketing Qoutation Now
Untrustworthy Brands - The handful of companies that respond promptly and accurately to customer emails increase trust in their brand, bolster customer satisfaction, and boost sales both online and offline.Source:BenchmarkPortal.Get E-Mail Marketing Qoutation Now